Everything sold on vDPO is a digital service that is delivered as soon as payment is confirmed. This policy explains when a payment can be refunded and how to ask.
1. Summary
| Purchase | Refund |
|---|---|
| vDPO Proof credits | Not refundable once added to your account. If a proof cannot be recorded, its credit is returned to your balance automatically. |
| SaaS Edition subscription (per client) | Not refundable once the client's subscription starts. No partial refunds for unused time. |
| Deleted client | The remaining subscription time ends with the client. It is not refunded or moved to another client. |
| Duplicate or failed payment | Refunded in full. |
| Learner Edition | Paid through the Certified Data Protection Officer programme and covered by that programme's refund terms. |
| Self-Hosted Edition | As set out in its agreement. |
2. Cancelling
Subscriptions do not renew automatically and nothing is charged without your action, so there is nothing to cancel. A subscription simply ends on its end date unless you renew it. You can delete a client or your whole account at any time in vDPO.
3. Payment taken but nothing received
If money was debited but the credits or subscription did not appear:
- Refresh the page or sign in again; most payments are confirmed within a few minutes.
- If the payment failed, your bank or Razorpay usually reverses it automatically within 5 to 7 working days.
- If it still has not appeared after 24 hours, write to team@vdpo.org with the date, amount and Razorpay payment ID. We will either deliver the purchase or refund it.
4. Our mistakes
If you were charged the wrong amount, charged twice, or could not use what you paid for because of a fault on our side that we could not fix, we will refund the affected amount.
5. How refunds are paid
Approved refunds go back to the original payment method through Razorpay, usually within 7 to 10 working days of approval. The time it takes to show in your account depends on your bank.
6. Asking for a refund
Email team@vdpo.org with your account email, the date of payment, the amount and the Razorpay payment ID (shown on your receipt in Settings → Payments and receipts). We acknowledge requests within 48 hours.